Saltair Inn Policies Related to Covid-19
Updated: May 15
Updated May 15, 2020
Dear Guests (past, present & future),
On Tuesday, April 28, Maine Governor Janet Mills announced her new Stay Safer at Home Initiative to reopen the State of Maine. This initiative is designed to keep us all safe and we are grateful for her leadership; however, it was a devastating blow to Maine business owners, especially those of us in the hospitality industry. We'll get through this, but it would be an understatement to say, "We can't wait to see you again."
All lodging properties in the State of Maine have been mandated to close to non-essential travel until May 31, 2020. If you are traveling to Bar Harbor, Maine on essential business (health care worker or other essential business travel; or for the care and safety of residents), please call us directly for accommodations at 207-288-2882.
Beginning on June 1, we will be allowed to have guests from within the state of Maine (ie. Maine residents) and long-term visitors who have already quarantined in the state of Maine for 14 days. We have extended our Spring rates through the end of June.
Beginning on July 1, we are hopeful that we may begin receiving short term visitors from out of state. The administration is currently developing guidelines for the safe reopening of all lodging.
Updated Cancellation Policy:
As we are a small inn, cancellations affect us greatly. However, given the impact of COVID-19 on how we work, socialize and travel, we have updated our cancellation policy to provide our guests with the most flexibility we can offer during these challenging times. We have suspended the two-week notice requirement of our cancellation policy for the remainder of the 2020 calendar year. If you find it necessary to cancel your reservation, you may do so up until the day before your arrival and still receive a refund of your deposit, less a $25 credit card processing fee (the transaction fee charged by the credit card companies to process a deposit/refund). Furthermore, if you would like to avoid the $25 fee, we would be pleased to issue you a Gift Certificate in the full amount of your deposit to be used for a future visit.
Over the last 15 years, breakfast has become not only a meal, but a chance for us to socialize with our guests. We look forward to this opportunity every morning, and we will continue to serve our guests individually prepared meals. The only people that will have contact with your breakfast meal are you and your innkeeper.
Typically, we serve breakfast from 8:00 until 9:30 am, and our guests take any of the 16 seats we have available for dining (ten of them at the dining room table and three 2-person tables in the sun room). In an effort to maintain social distancing guidelines, we may start to offer two breakfast serving times, perhaps at 8:00 and 9:00 am, depending on the number of guests in the inn.
We are also offering a "Grab and Go" style breakfast which may include a fresh baked muffin/bread, fruit, yogurt and juice for our guests who would prefer an alternative to sit down dining. Requests for grab and go breakfast can be made the day before.
For now, we have provided space for four couples to have breakfast at a time with proper distance between them. When the summer weather arrives and it’s warm enough to enjoy breakfast outside, we will have six additional 2-person tables on the deck overlooking Frenchman Bay.
Lunch & Dinner:
As we write this blog post on April 30, there are several restaurants open in Bar Harbor, but only for take-out or curb-side delivery. Within the next few weeks, we expect more will re-open but with the same limitations. While we have always encouraged our guests to utilize our dining tables for more than just breakfast, now we would like to make it official. Whether for a sandwich, a pizza, wine & cheese, or a game of Scrabble, the common areas of the inn are available to you 24/7. If you would like to bring your lunch or dinner back to the inn, we would be happy to provide you with plates, glasses, utensils, and a waterfront table to enjoy your meal. As mentioned above, we have space for four couples to socially distance inside and six separate tables outside overlooking the Bay.
Daily housekeeping service for stay-over rooms has been temporarily suspended to protect both our staff and our guests from unnecessary exposure. Guests in need of fresh towels, toiletries, paper goods, etc. can request them as needed for daily delivery to their room.
As clean and welcoming as our guest rooms already are, our housekeeper is taking extra steps to disinfect touch surfaces throughout the room to include TV and fireplace remotes, door and drawer handles, light switches, bathroom fixtures, furniture armrests, and alarm clocks. As our guests check out, all linens will be washed including blankets and comforters.
The common rooms of the inn will also be cleaned several times per day including the disinfecting of door knobs, switches, coffee and water dispensers, etc… All paper magazines have been removed and we have placed bleach wipes as well as hand sanitizer in public areas for guests to use. At this time, we plan to allow guests to use the water cooler and coffee/tea station which will be sanitized frequently.
We are continuing to monitor cleaning trends as well as following the direction of the Maine CDC. We will update this document as practices evolve and change.
Check In Procedures:
In order to ensure that guest rooms and the common rooms are cleaned to the highest standards, check in times will be between 3:00pm - 6:00 pm. We will not be able to accommodate early check ins. In order to maintain our sanitation procedures, Guest rooms will be locked when our housekeeper has finished cleaning. Arrangements for late arrivals may be made in advance.
We assume that we may be required to perform some sort of health/safety check of our guests. No guidance has been issued yet. This may be something as simple as taking your temperature or answering a questionaire.
Guests will be required to wear masks upon check in and while traveling around the common areas of the inn. Guests will not be required to wear masks while seated at the private dining tables inside or outside.
We're looking forward to seeing you soon!
Matt and Kristi